Cashier Training 101

Course Outline

1. Introduction to Cashiering • Understanding the role and responsibilities of a cashier • Importance of accuracy and attention to detail in financial transactions 2. Point-of-Sale (POS) Systems • Electronic Cash Register – demos on operations, counting a float, counting back change, cashing out & balancing float • E“SQUARE” POS – Stay Safe Procedures, processing payments on SQUARE terminals, Tablets, Phones and Mobile payments • Proficient operation of the POS terminal • Handling transactions, voids, and refunds 3. Cash Handling Procedures • Electronic Cash Register – demos on operations, counting a float, counting back change, cashing out & balancing float • Proper counting and verifying of currency and coins • Balancing cash drawers and addressing discrepancies 4. Customer Service Skills • Effective communication with customers • Resolving customer queries and handling complaints professionally 5. Product Knowledge • Familiarity with the store’s products and pricing • Providing accurate information to customers 6. Payment Methods • Processing credit/debit card transactions securely • Understanding electronic payment systems 7. Check Handling and Verification • Procedures for accepting and verifying checks • Minimizing risks associated with check transactions 8. Security Measures • Recognizing and preventing fraudulent activities • Adhering to security protocols for the protection of cash and assets 9. Time Management and Efficiency • Handling transactions swiftly while maintaining accuracy • Managing queues and maintaining a smooth checkout process 10. End-of-Day Procedures • Closing out the cash register and preparing for the next shift • Reporting and documenting sales and financial transactions 11. Health and Safety Protocols • Adhering to hygiene and safety standards at the cashier station • Emergency procedures and evacuation plans 12. Role-Playing and Simulation Exercises • Practical scenarios to reinforce cashiering skills • Feedback sessions for continuous improvement 13. Evaluation and Certification • Assessing participant performance through quizzes and practical assessments Certification: Upon completion of the course, participants will receive a certificate of completion.

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